Club Jouet Inc. and all its subsidiaries are committed to respecting the protection of your personal information. When we collect your personal information, we manage and store it securely to protect it from unauthorized access or disclosure. We only collect your personal information for the purposes specified in this "Privacy Policy," and we commit to never selling your personal information to other parties.
Nothing in this "Privacy Policy," or otherwise, creates or adds to any right or claim (whether legal, equitable, or otherwise) that any individual or person may have against any entity of the company or any other third party or any of their directors, executives, employees, agents, or representatives. Furthermore, the existence of this Privacy Policy or its application does not impose any obligations or responsibilities on the company group, nor does it add such obligations or responsibilities that Club Jouet Inc. does not already have legally towards any individual, person, or other.
BY SUBMITTING YOUR PERSONAL INFORMATION TO CLUB JOUET INC. OR ITS SERVICE PROVIDERS OR AGENTS, YOU ACCEPT THAT WE MAY COLLECT, USE, AND DISCLOSE THIS PERSONAL INFORMATION AS DESCRIBED AND IN ACCORDANCE WITH THE PRIVACY POLICY AND AS PERMITTED OR REQUIRED BY LAW. Subject to legal and contractual conditions, and with reasonable notice, you may refuse or withdraw your consent to certain purposes identified in this "Privacy Policy" by calling 418-624-9451. If you refuse or withdraw your consent to certain purposes, it is possible that we may not be able to establish or maintain a relationship with you or provide you with the services or information that may be important to you. If you provide us with personal information about another individual, you represent that you have all the necessary authority and/or have obtained the necessary consent from such individual to allow us to collect, use, and disclose such personal information for the purposes outlined in this "Privacy Policy."
As used in this "Privacy Policy," "personal information" refers to information about an identifiable individual, as described in privacy laws applicable to Club Jouet Inc. Personal information does not include aggregated information that does not allow for the identification of an individual. Club Jouet Inc. collects personal information that you provide when: (a) you visit the online store and retail store; (b) you create or modify your Records and Wish Lists; (c) you participate in a contest or promotion; (d) you sign up for and/or complete a survey or questionnaire; (e) you contact a member of Club Jouet Inc. (via email or other means); (f) you contact a customer service representative of Club Jouet Inc.; or (g) you engage in any other interaction with a member of Club Jouet Inc.; or (h) you write product reviews and/or feedback. Whenever you visit the clubjouet.com website or any other website legally linked to Club Jouet Inc. or the online store, the web server automatically collects your internet service provider's address, the web page from which you came, the web browser software, and a record of your activities during your visit to the site. Please refer to Section 8 below for more information about cookies. For the purposes of this Privacy Policy, information about your children that you (the parent) provide to Club Jouet Inc. is treated in the same manner as information collected about you. Please see Section 3 below for more information regarding privacy concerning children's information. As mentioned earlier, by submitting personal information about another individual, you agree that you have all the necessary authority and/or consent of such individual to allow us to collect, use, and disclose personal information in accordance with the purposes described in this "Privacy Policy."
Club Jouet Inc.'s online store and retail store do not knowingly solicit or collect personal information from children under the age of 13 without prior verifiable consent from a parent. We encourage parents of children under the age of 13 to regularly verify and monitor their child's use of Club Jouet Inc.'s emails and websites.
Use of Your Personal Information
Members of Club Jouet Inc. collect, use, and disclose personal information in accordance with applicable privacy and data protection laws and regulations. Your personal information may be used by members of Club Jouet Inc., their agents, and service providers: (a) to administer and enhance your customer relationship with us, including account administration, maintenance of Gift Records and Wish Lists, streamlining deliveries, administration of our Customer Service center, payment settlement, and compliance with contractual obligations; (b) to understand your needs and preferences and respond to your requests; (c) to design offers for you; (d) to communicate with you about products, services, special offers, events, or programs offered by members of Club Jouet Inc. or their marketing partners that may be of interest to you; (e) to organize surveys, contests, and promotions; (f) to conduct research and statistical analysis; (g) to monitor communications to ensure the consistency and quality of Club Jouet Inc.'s products and services and those of its suppliers, distributors, and other third parties with whom we do business; (h) to manage and develop the business and operations of Club Jouet Inc.; (i) to detect and protect Club Jouet Inc. and other third parties against errors, negligence, breaches of contract, theft, fraud, and other third-party activity; (j) to comply with Club Jouet Inc.'s verification requirements and to verify compliance with laws and corporate policies, procedures, and contractual obligations of Club Jouet Inc.; (k) to undertake, with due diligence, and to carry out business transactions that may include the purchase, sale, or transfer of personal information, including the purchase, sale, lending, merger, consolidation, or any other type of acquisition, disposition, security, or financing involving a member of Club Jouet Inc.; (l) as permitted by and in compliance with applicable laws and regulations; and (m) for any other reason for which you have given consent. Only representatives of Club Jouet Inc. who require your personal information in the performance of their duties will have access to your personal information. Similarly, only representatives of Club Jouet Inc. in the Customer Service department handling online purchases will have access to your credit card information.
Sharing Your Personal Information
Club Jouet Inc. will not license, sell, or provide your personal information to an unaffiliated third party unless permitted by this "Privacy Policy" or with your authorization. In addition to the reasons mentioned above, Club Jouet Inc. shares your personal information as described below:
With members of Club Jouet Inc. Personal information collected by a member of Club Jouet Inc. will be used by that member in accordance with this "Privacy Policy" and may be shared with other members of Club Jouet Inc. only in accordance with this "Privacy Policy."
With our service providers. Members of Club Jouet Inc. may share your personal information with agents and service providers who provide services for or administer activities on behalf of Club Jouet Inc. (such as, but not limited to, credit card authorization, order processing and delivery, sweepstakes, website maintenance and contests, advertising, data processing and storage, information technology and office services, auditors, and professional advisors, and co-branded or co-produced products and promotional services). These service providers are authorized to access your personal information in whole or in part and may use cookies (as further described in Section 8) on our behalf, but we use contractual or other measures to restrict them from using your personal information for any other purpose than necessary to perform their services. We may also use service providers to assist us in consolidating personal information. We may then share consolidated information (but not personally identifiable information) with marketing partners and potential advisers.
In connection with business transfers. In the event that a store, division, or portion or all of Club Jouet Inc. or a potential member of Club Jouet Inc. (or the assets of any of these entities) is bought, sold, or financed, personal information may need to be disclosed under confidentiality restrictions to carry out due diligence reviews. If the transaction proceeds, personal information will likely be included in the transferred business assets and may be used by the new company if such use is consistent with this "Privacy Policy."
To comply with laws and protect against losses. A member of Club Jouet Inc. may also disclose specific information when it determines that such disclosure is necessary to comply with the law, to detect and protect Club Jouet Inc. and other third parties against errors, negligence, breaches of contract, theft, fraud, and other third-party activity, to comply with Club Jouet Inc.'s verification requirements, and to verify compliance with laws and corporate policies, procedures, and contractual obligations of Club Jouet Inc. This includes the exchange of information with other companies and organizations for fraud protection, credit risk reduction, debt collection, insurance coverage, and during investigation and dispute resolution..
On Gift Records and Wish Lists. Gift Records and Wish Lists may be viewed by others. If you create your Gift Record or Wish List in a retail store and choose to make it available online, your information will be available on the online store. If you create your Gift Record or Wish List on the online store, your Registry information may also be accessible in our retail store.
Members of Club Jouet Inc. protect personal information with appropriate physical, technological, and administrative security measures based on the sensitivity of the information. We use industry-standard security measures for the online store to help protect against the loss, misuse, or alteration of personal information collected on the online store.
Your personal information is kept at the head office of Club Jouet Inc. located at 1100 rue Bouvier, Quebec City, Quebec G2K 1L9, Canada, with its web host, Vertisoft Inc. at 990 Pierre-Roux East, Victoriaville, Quebec G6T 0K9, Canada, and with CDID Net, the provider of the Enterprise Resource Planning (ERP) system Prextra, at 11535 1st Avenue, Suite 190, Saint-Georges, Quebec G5Y 7H5, Canada. Your personal information is subject to the laws of the Canadian jurisdiction and may be accessible to the Canadian government, its courts or law enforcement authorities, and regulatory bodies.
Upon written request to our Manager of Personal Information Protection at Club Jouet Inc., 1100 rue Bouvier, Quebec City, Quebec G2K 1L9, Canada, we will inform you of the existence, use, and disclosure of your personal information by a member of Club Jouet Inc., and subject to certain exceptions permitted by law, we will provide you with a reasonable opportunity to review the personal information collected by the applicable member of Club Jouet Inc.
If at any time you wish to update or modify your personal information on the online store, you can adjust your communication preferences in the "My Account" section (accessible in a future phase of the online store) or call 418-624-9451 or toll-free at 1-844-337-5683 and ask for assistance on how to update or modify your personal information. If at any time you wish to update or modify your personal information for our retail store, you can call 418-624-9451 or toll-free at 1-844-337-5683 and ask for assistance. For security reasons, requests for personal information via email are not accepted.
The clubjouet.com website or any other website related to Club Jouet Inc. and the online store use "cookies" to collect information that is not personally identifiable, such as the type of internet browser used and the operating system you use, the domain name of the website you came from, the number of visits, the average duration of visits on our website, the pages viewed, and the items added to your cart. Cookies are small text files that include a unique identification number that identifies your computer browser, not you, to our computers each time you visit one of our websites. Unless you specifically inform us (e.g., by making a purchase or participating in a contest), we will not know who you are. Members of Club Jouet Inc. do not use cookies to store any of your personal or financial information on your computer. In addition to the reasons identified in this "Privacy Policy," Club Jouet Inc. may use cookie information to assess the use of our websites and to improve the functionality and content of our websites. The "help" menu on the toolbar of most browsers will explain how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive new cookies, or how to disable cookies. If you refuse to accept cookies, you may be unable to participate in certain activities, view certain presentations, or use certain features of our websites.
The clubjouet.com website or any other website related to Club Jouet Inc. and the online store may contain links to other websites, including content from other websites that are occasionally framed within the clubjouet.com website or any other website related to Club Jouet Inc. or the online store. Please note that the privacy protection policies on these other websites may differ from ours, and Club Jouet Inc. has no control or responsibility for the privacy practices or content of third-party websites. You are advised to review the privacy protection policy of any linked or framed website to the clubjouet.com website or any other website related to Club Jouet Inc. or the online store before providing any information on or to that website.
If you have any questions or concerns about the "Privacy Protection Policy," please email us at serviceweb@clubjouet.com, call us at 418-624-9451 or toll-free at 1-844-337-5683, or write to our Manager of Personal Information Protection at Club Jouet Inc., 1100 rue Bouvier, Quebec City, Quebec G2K 1L9, Canada. For security reasons, requests for personal information via email are not accepted.
This "Privacy Protection Policy" may be updated or revised from time to time. If we make a change to this "Privacy Protection Policy," we will post the updated policy on our websites and in our Club Jouet Inc. retail store, and the updated policy will be available upon request by emailing serviceweb@clubjouet.com, calling us at 418-624-9451, or writing to our Manager of Personal Information Protection at Club Jouet Inc., 1100 rue Bouvier, Quebec City, Quebec G2K 1L9, Canada. This policy was last revised in January 2015.
The Website Usage Agreement that governs your use of this website (which can be viewed by referring to the "Terms of Use" page) includes important provisions, including disclaimers, limitations, or exclusions of liability by the members of Club Jouet Inc., the clubjouet.com website, or any other website related to Club Jouet Inc. or the online store, for your use of our websites, as well as provisions determining the applicable laws and exclusive jurisdiction for resolving any disputes regarding your use of our websites. Each of these provisions is incorporated by reference into this "Privacy Policy" and applies to any disputes that may arise in relation to this Privacy Policy and the collection, use, and disclosure of your personal information by the members of Club Jouet Inc., the clubjouet.com website, or any other website related to Club Jouet Inc. or the online store, and has the same force and effect as if they were reproduced directly in this "Privacy Policy".
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