When suppliers authorize us to sell at a lower price than the suggested retail price, we ensure that our customers can benefit from it throughout the year, without requiring a membership card.
If you find a lower price in a brick-and-mortar store in Quebec, we will offer you the same price upon presentation of proof (actual and valid in-store sale price published in the flyer of the brick-and-mortar store in Quebec for the identical item in stock).
This policy does not apply to items with gift with purchase, scratch and save promotions, advertisements with obvious pricing errors that have been removed or corrected, items in expired flyers, and items that are not in stock at the time of the request. The terms "brick-and-mortar store in Quebec" and "identical items" are defined by Club Jouet.
Online Price Adjustment Request: : You must have a digital flyer from a brick-and-mortar store in Quebec. Send your request to serviceweb@clubjouet.com providing your Club Jouet order number and the URL of the flyer from the brick-and-mortar store in Quebec containing the relevant item. If you only have a printed copy of the flyer, you will need to make your price adjustment request in-store.
In-store Price Adjustment Request: : Please visit the customer service counter with a printed or digital flyer from a brick-and-mortar store in Quebec. Present the flyer to the customer service representative and request a price adjustment.
contact us
